06

July

ICS NAMES KIA AS FINALIST FOR TWO CUSTOMER SATISFACTION AWARDS

  • Kia named as finalist for ‘Best Use of Customer Insight’ and ‘Customer Feedback Strategy’
  • The 2021 Customer Satisfaction Awards offer independent recognition of Kia’s customer service
  • The awards are run by The Institute of Customer Service

Kia has been named as a finalist by The Institute of Customer Service in the 2021 Customer Satisfaction Awards, for ‘Best Use of Customer Insight’ and ‘Customer Feedback Strategy’.

The Customer Satisfaction Awards recognise companies that have gone above and beyond during the past extremely challenging year and will be held on Tuesday, 19 October at London Hilton Park Lane.

Kia was picked out for its considerable customer service efforts over the past year that saw it extend warranties for customers, keep customer vehicles safe and introduce discounted prices for NHS workers.

The Institute of Customer Service was founded in 1996 and is the independent, professional membership body for customer service in the UK.

Jo Causon, CEO of The Institute of Customer Service, commented: “We’re living in some pretty challenging times at the moment and I’ve always been a big believer in saying thank you and to recognise people. It’s even more important now to recognise our colleagues who are really pushing the boat out and really trying to champion great customer experiences. We have seen some exceptional examples of great customer service and in real adversity.”

The awards nomination follows recent recognition from The Institute that saw three Kia dealerships become the first automotive dealers of any brand to earn the Institute’s highest level of accreditation, ‘ServiceMark with Distinction’. This mark of distinction is held by only 14 organisations in the UK. In addition, Kia earned the Feefo ‘Gold Trusted Service’ award for its dealer network in January 2021, highlighting the excellent customer service at Kia dealerships.

To find out more about our customer service and range of award-winning cars, please contact us 01492 875991 or info@llandudnokia.co.uk.

About The Institute of Customer Service The Institute of Customer Service is the professional body for customer service delivering tangible benefit to organisations and individuals so that our customers can improve their customers’ experience and their own business performance. The Institute is a membership body with a community of over 500 organisational members - from the private, public and third sectors – and over 3,000 individual memberships. For more information about The Institute of Customer Service go to www.instituteofcustomerservice.com

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For further information on Kia, please visit www.kiapressoffice.com or get in contact with the Dealer PR team on dealerpr@kia.co.uk